LAPETUS — SHIPPING POLICY

Last Updated: 17 October 2026

1. Order Processing Time

At LAPETUS, we aim to process and dispatch orders as quickly as possible.

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, where applicable.

Orders placed on Sundays, public holidays, or during promotional sales may require additional processing time.

Once your order has been dispatched, you will receive shipping or tracking information, where available.

2. Shipping Locations

LAPETUS currently aims to deliver products across serviceable locations within India.

Delivery availability depends on the courier service and the PIN code provided at checkout.

If delivery is unavailable for your location, we will inform you where reasonably possible.

3. Estimated Delivery Time

Estimated delivery times after dispatch are as follows:

• Metro cities: Approximately 2–5 business days.
• Other cities and towns: Approximately 3–7 business days.
• Remote locations: Approximately 5–10 business days.

These timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions mentioned on our website or in the relevant promotion.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where tracking is available.

You can use the tracking details to check the status of your shipment through the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including their full name, address, mobile number, and PIN code.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that changes will be possible after an order has been processed or dispatched.

Additional charges or delivery delays may arise if a shipment must be redirected due to incorrect information, subject to applicable law and courier policies.

7. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occur due to courier operations, weather conditions, public holidays, or circumstances beyond our reasonable control.

If your order appears delayed or lost, please contact our customer support team. We will coordinate with the relevant courier service to help resolve the issue.

Your rights under applicable consumer protection laws remain unaffected.

8. Damaged Packages or Incorrect Products

If you receive a damaged package, an incorrect product, or an item that is missing from your order, please contact us as soon as possible.

Please share your order details and clear photographs or videos, where available, so that we can review the issue and assist you in accordance with our applicable policies and legal requirements.

9. Cash on Delivery

Cash on Delivery (COD) may be offered for eligible orders and serviceable PIN codes, subject to availability.

If COD is available, the option and any applicable charges will be displayed at checkout.

We reserve the right to restrict COD availability where permitted by law and our applicable policies.

10. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact us:

Brand: LAPETUS
Email: hello.lapetus@gmail.com
Website: Official LAPETUS online store

We will do our best to assist you with your order-related queries.